TraceParts DVD Help Desk

Access to the technical support by phone is only available to customers with a valid maintenance contract, from 2:00PM to 5:30PM (GMT+1), Monday to Friday except bank holidays.

Please prepare your license number before calling our hotline on +33 2 32 79 44 26.

We invite all non-maintenance users of TraceParts DVD to select one of the options below.

Report a technical issue


This page is intended to send help requests to our technical support, please fill it carefully.

Important notice to users evaluating TraceParts DVD:
Only customers with valid maintenance contract can access our hotline by phone.

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* Are you
using a commercial license of TraceParts DVD?
       - If so, please enter your license number * 

evaluating TraceParts DVD?

Additionnal informations
Which Windows version do you use?
version  * 
(type ALT+PAUSE in order to get that information)

Please specify the current service pack:

Which Internet Explorer version do you use? (even if you do not use Internet)
version * 
(go to "About Internet Explorer" in "?" Internet Explorer menu),

Encryption level in use:
 bits

Please specify any applied hot fixes or service pack:

Which CAD program are you using ?
* 

Version and service pack (e.g : CATIA V5R8SP5)  

If you have several releases of the same CAD program available at the same time on your computer, what are these versions?


Usually these informations are available in the help menu ("?"->About) of the program

About TraceParts DVD
TraceParts DVD version (written on the CD or DVD)

Service pack (if you installed one)

Did you update one or more catalogs?
          Yes     No

* Your problem




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