TraceParts: Help Desk

Read the release notes from latest versions (starting from version 2.3.5 SP1)

This section contains detailed information concerning the new features and enhancements (release notes) for the last versions of TraceParts DVD.

Click here to display the release notes from the current release (v2.5.3)

Previous releases:
» Version 2.5.0
» Version 2.3.5 SP3
» Version 2.3.5 SP1

Read the user help

The complete help resources for TraceParts DVD are also available online.

Click here to open the help file into a new window.

Report a technical issue

This page is intended to send help requests to our technical support, please fill it carefully.

Important notice to users evaluating TraceParts:
Only customers with valid maintenance contract can access our hotline by phone.

About you

Company *

Name *

First name *

Email *

Are you *

using a commercial license of TraceParts?
- If so, please enter your license number *

evaluating TraceParts?

Additionnal informations

Which Windows version do you use?

version *
(type ALT+PAUSE in order to get that information)

Please specify the current service pack:

Which Internet Explorer version do you use? (even if you do not use Internet)

version *
(go to "About Internet Explorer" in "?" Internet Explorer menu),

Encryption level in use:
bits

Please specify any applied hot fixes or service pack:

Which CAD program are you using ?

Name *

Version and service pack (e.g : CATIA V5R8SP5)

If you have several releases of the same CAD program available at
the same time on your computer, what are these versions?

Usually these informations are available in the help menu ("?"->About) of the program

About TraceParts

TraceParts version (written on the CD or DVD)

Service pack (if you installed one)

Did you update one or more catalogs?
Yes No

Your problem *

Extend your trial period

Check TraceParts compatibility with your CAD software

Select your configuration

Compatiblity:

TraceParts v

News related to technical support

June 22th, 2007 - TraceParts v2.5.3 has been released and shipped to all customers with a valid maintenance contract.

Information

Since 2001, TraceParts version 1.x.x, also named as "TraceParts3D", has been completely replaced by TraceParts v2. Therefore all versions TraceParts v1.x.x. are not supported anymore. As a consequence, any technical request concerning TraceParts v1.x.x. will be dismissed.

Please contact our sales department (by email info@traceparts.com, or by phone +33 (0)2 32 79 44 26) if you want to upgrade to the latest TraceParts release.

Thank you for your understanding.

TraceParts and 64-bit Windows editions:
TraceParts v2.5.3. and higher versions are fully compliant with both 32 and 64-bit Windows editions, but they are NOT compliant with 64-bit CAD software.