Help Desk - TraceParts

Read the release notes from latest versions (starting from version 2.3.5 SP1)

Click here to display the release notes from the current release (TraceParts DVD 2010 v2.6.1)

Previous releases:
» Version 2.5.9
» Version 2.5.3
» Version 2.5.0
» Version 2.3.5 SP3
» Version 2.3.5 SP1

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The complete help resources for TraceParts DVD are also available online.

Click here to open the help file into a new window.

Report a technical issue

This page is intended to send help requests to our technical support, please fill it carefully.

Important notice to users evaluating TraceParts DVD:
Only customers with valid maintenance contract can access our hotline by phone.

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Additionnal informations

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If you have several releases of the same CAD program available at
the same time on your computer, what are these versions?

Usually these informations are available in the help menu ("?"->About) of the program

About TraceParts DVD

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TraceParts v

News related to technical support

September 2009 - The new version 2010 (2.6.1.) of TraceParts DVD is progressively shipped to the customers with a valid maintenance contract. This new version replaces the version 2.5.9 for which the technical support remains available via email.

Information

64-bit compatibility
TraceParts DVD 2010 (2.6.1) is compatible with Windows XP Pro & Vista 64-bit and with the majority of 64-bit CAD software, including CATIA V5, Pro/Engineer, SolidWorks, Autodesk Inventor, etc. (see complete list here).
Support termination for versions 1.x.x, 2.0.x, 2.1.x, 2.2.x and 2.3.x
Versions 1.x.x, 2.0.x, 2.1.x, 2.2.x and 2.3.x are no longer used, sold or even distributed since 2006 (for the most recent of them). Therefore all of these versions are not supported anymore. As a consequence, any technical request concerning these versions will be dismissed.

Please contact our sales department (by email info@traceparts.com, or by phone +33 (0)2 32 79 44 26) if you want to upgrade to the latest TraceParts release.