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Support News



January 2012 - The new version 2012 (2.6.2. SP2) of TraceParts DVD is progressively shipped to the customers with a valid maintenance contract. This new version replaces the version 2.6.2 for which the technical support remains available via email.

Information

  • 64-bit compatibility
    TraceParts DVD 2012 (2.6.2 SP2) is compatible with Windows XP Pro & Vista 64-bit and with the majority of 64-bit CAD software, including CATIA V5, Pro/Engineer, SolidWorks, Autodesk Inventor, etc. (see complete list here).

  • Support termination for versions 1.x.x, 2.0.x, 2.1.x, 2.2.x and 2.3.x
    Versions 1.x.x, 2.0.x, 2.1.x, 2.2.x and 2.3.x are no longer used, sold or even distributed since 2006 (for the most recent of them). Therefore all of these versions are not supported anymore. As a consequence, any technical request concerning these versions will be dismissed.

    Please contact our sales department (by email info@traceparts.com, or by phone +33 (0)2 32 79 44 26) if you want to upgrade to the latest TraceParts release.

  • ERRATUM
    There is a mistake in TraceParts help file and ReadMe files.
    Contrary to what is written, TraceParts does not work with any release of Windows 2000 family.
    Please forgive us for any inconvenience.


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